Pass condition
Grade:60 Fraction
  • 服務科學介紹
  • 服務品質衡量方式與工具介紹
  • Data Mining in SSME
  • CH02 邁向服務科學領域+篇末個案
  • CH03 服務創新與服務經濟
  • CH04 新服務的創新與發展+篇末個案
  • CH05 服務設計範疇與問題的定義
  • CH07 服務流程之塑模與改善
Instructor
吳信宏
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